Payments to an Individual
If you were paying an individual using their email address, phone number, or account information, the payee will not be transferred over. You have a couple of options to create and pay an individual in the new system:
1) Choose Add Payee to send them a check.
2) Choose Send Money to pay them using an email address or mobile number. (See the Send Money (P2P) section of the FAQs for more details.)
Payments to a Business
Most business payees will transfer to the new system along with scheduled one-time and recurring payments. In some cases, business payees will not transfer due to incomplete or inconsistent information. These payees can be created in the new system by choosing Add Payee.
If you are currently signed up for an eBill, the payee will transfer over, but you will need to Enroll the payee again. Please refer to the eBills FAQs section.