- Scam artists are convincing and use pieces of information to convince consumers that they are calling for legitimate purposes. If you receive a call requesting personal information, hang up. You can initiate a call back to the Credit Union. NEVER use a number provided by a caller. Always use a number that you obtain from a business directory or ORNL FCU’s website.
- We will not send Text Messages requesting personal or account information. NEVER respond to a text request for personal information.
- Email communications may appear official, but often they are not. NEVER click a link or open attachments within an email that you are not expecting from the Credit Union. When in doubt, contact our Call Center at 800.676.5328 to confirm that we originated the communication. Do not reply or click links until the communication is validated.
- Be especially mindful of communications that request personal information or make offers via links that are not legitimate. Always validate and confirm numbers through a source other than those provide by a caller, email or letter.
- Letters may be generated that appear to be from ORNL Federal Credit Union. Remember, we never request your personal information. If you receive a letter requesting a reply or information update that you are not expecting, do not respond without contacting your Credit Union. Also, NEVER use phone numbers, email addresses or web links provided in any communication. Always validate these personally through another source.
- Report any suspicious requests via email, text or web site content asking for this information, immediately contact ORNL Federal Credit Union and report the incident by calling 865.688.9555, toll-free 800.676.5328, or by emailing us at firstname.lastname@example.org.
- Review your account(s) on a regular basis to confirm that all transactions are legitimate and were authorized by you or another account owner. You can monitor your accounts and transactions easily through online, mobile or telephone banking. Transactions through our self-serve channels are available in a timelier manner than monthly paper statements.
- Report any suspicious transactions immediately by contacting the number on the back of your card to report any fraudulent transactions.
- Ensure that ORNL Federal Credit Union has your most current contact information including mailing address, email address and telephone numbers. We make every effort to contact members that may need direct assistance and often email and telephone are the quickest and most effective formats to contact members. To update your information sign in to online or mobile banking or call 865.688.9555.
Free Document Shred Day Schedule
Feb 3, 2014
ORNL Federal Credit Union is once again teaming up with Cintas Document Management Company for Document Shred Days. Credit Union members, as well as the public, are invited to bring any unwanted documents, especially those containing personal information, to one of the Document Shred Day locations and have it safely and securely destroyed at no charge.
Cintas will be on-site at these branch locations:
Saturday, February 8th, 9am–12pm
Karns Branch (7228 Oak Ridge Highway)
Lenoir City Branch (1900 Highway 321)
Saturday, May 10th, 9am–12pm
Millertown Pike (5409 Millertown Pike)
Oak Ridge Branch (221 S. Rutgers Avenue)
Saturday, August 9th, 9am–12pm
Kingston Branch (1204 N. Kentucky Street)
West Knoxville Branch (8721 Kingston Pike)
Saturday, November 8th, 9am–12pm
Bearden Branch (5505 Kingston Pike)
North Knoxville Branch (808 Victor Drive)
In the Event of A Card Compromise
Jan 26, 2014
Below are some important points to consider in the event of a debit or credit card compromise. First and foremost your accounts with ORNL Federal Credit Unions (ORNL FCU) are monitored 24/7 by an experienced team of security professionals for any suspicious or potentially fraudulent activity.
At ORNL FCU, we employ the most advanced fraud detection and prevention technology to guard members’ credit and debit accounts against unauthorized access and use. Unless you are contacted directly by an ORNL Federal Credit Union employee or official notification you can continue to use your ORNL Federal Credit Union debit and credit cards. Visa’s Zero Liability policy ensures that you are not responsible for unauthorized purchases made on your ORNL Federal Credit Union debit and credit cards. Visa Zero Liability
Often in a breach, as was the case of the Target breach in December 2013, personal information may be stolen such as names, mailing addresses, phone numbers and email addresses. While this does not directly impact your debit or credit card, it is important to understand that this type of information is often used in telephone, email, mail and online scams. It is important to safeguard your personal information and NEVER provide it at the request of a call, letter, email link or screen alert. We will NEVER contact you and request your personal information, including account information.
Tips for safeguarding your information:
Other important reminders:
We always recommend that you take proactive measures to protect your account(s) including:
We remain committed to you and the security of your accounts and private information. Please contact us directly if we may assist you further.
66th Annual Meeting of The Membership
Jan 13, 2014
On Thursday, March 6, 2014 at 6:00 p.m., ORNL Federal Credit Union will hold its Annual Meeting of the Membership at the Double Tree Hotel in Oak Ridge, located at 215 S. Illinois Avenue.
All members of ORNL FCU are invited to attend. Chairman and Treasurer reports will be shared along with the newly elected Board of Directors members.
B.A. Candler Scholarship Opportunity
Jan 3, 2014
ORNL Federal Credit Union is now accepting applications for the B.A. Candler/ORNL FCU Scholarship to the University of Tennessee, Knoxville, for the 2014-2015 school year. The scholarship was established in 1993 to honor Bob A. Candler who retired as president of the Credit Union after 31 years of service.
Each year, ORNL Federal Credit Union, through the University of Tennessee general scholarship fund, awards a $1,000 scholarship to a deserving student/member with excellence in education and social merit. The scholarship provides $1,000 toward the cost of tuition, books, and other school related expenses. Members of ORNL Federal Credit Union and members of their families who are enrolled or plan to enroll in the University of Tennessee at Knoxville and who are pursuing a 4-year degree are eligible to compete for this scholarship.
Applications can be found by clicking here or on the Applications page under the Tools tab, and then scroll down to the B. A. Candler/ORNL FCU Scholarship section at the bottom of the page. Applications are also available at any of the Credit Union’s branch locations. Completed applications must be returned no later than March 1, 2014 to: ORNL Federal Credit Union (ATTN: Scholarship Committee Chair) at PO Box 365, Oak Ridge, TN 37831.
Financial Aid is a factor in selecting recipients. All applicants must complete a FAFSA Form for federal student aid coded for the University of Tennessee filed by February 1, 2014. The FAFSA can be found online at www.fafsa.ed.gov or can be picked up at your local high school guidance counselor’s office. Applicants are selected by the UT General Scholarship Committee and will be notified by the University of Tennessee Financial Aid Office by late May or early June.
ORNL Federal Credit Union is a not-for-profit financial cooperative locally owned and operated by its members for the benefit of all who belong. Established in 1948 with 10 founding members, ORNL Federal Credit Union’s assets have grown to over $1.4 billion and membership has grown to over 160,000. Open to all businesses and anyone who lives, works, worships, or attends school in the 16 counties of Central East Tennessee, ORNL Federal Credit Union currently serves members in 32 branches located throughout Anderson, Blount, Campbell, Hamblen, Knox, Loudon, Monroe, Roane, Sevier and Union counties.
Update Newsletter Now Available
Dec 15, 2013
2014 - 1st Quarter Newsletter
Click here to view the newsletter online. (PDF).
Tell Congress: Don’t Tax My Credit Union!
Sep 25, 2013
To all ORNL Federal Credit Union members,
As a member, you know that as a cooperative, ORNL Federal Credit Union is owned and directed by you and governed by a member-elected volunteer Board of Directors. As a volunteer on your Board of Directors and Chair of the credit union’s Governmental Affairs Committee I am writing to you regarding some concerning changes being proposed that would directly impact our credit union.
Unlike banks that maximize profits for a small group of investors, we exist to serve you, our members, including working families, small businesses, and the local community. Because we return benefits to our members, we are able to offer competitive products and services, and a higher level of personal service and experience. That’s why your ORNL Federal Credit Union is not-for-profit and tax exempt.
You may be aware that politicians in Washington are considering an overhaul of the federal tax code, which includes talks of taxing credit unions like ORNL Federal Credit Union, despite the fact that credit unions are not-for-profit. At this time, credit unions across the nation are asking their members to take action by sending a strong message to Congress: “Don’t Tax My Credit Union.”
A tax on credit unions would hinder their ability to function and provide services to members just like you. Credit unions are able to offer lower fees on services, lower rates on loans and higher rates on deposits because of their tax exemption status. In fact, the Credit Union National Association states that for every $1 of their tax exemption, credit unions return $10 to consumers in better rates and lower fees. If Congress taxes credit unions, these benefits go away, and possibly so will many credit unions. Simply stated, a tax on credit unions is a tax on its members.
“Don’t Tax My Credit Union” is a national campaign dedicated to ensuring Congress doesn’t raise taxes on 96 million credit union members nationwide and preserves financial choice for American consumers. It’s easy to take action! Simply visit www.donttaxmycreditunion.org, where you will find ways you can get involved and show your support for preserving the credit union tax exemption.
Now is the time to tell Congress that credit unions like ORNL Federal Credit Union exist to promote the economic well-being of their members by investing in people who have been traditionally underserved by banks. Join us in taking action today and support your cooperative, ORNL Federal Credit Union!
ORNL FCU Board of Directors
Chair, Governmental Affairs Committee
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Apr 12, 2013
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