- Scam artists are convincing and use pieces of information to convince consumers that they are calling for legitimate purposes. If you receive a call requesting personal information, hang up. You can initiate a call back to the Credit Union. NEVER use a number provided by a caller. Always use a number that you obtain from a business directory or ORNL FCU’s website.
- We will not send Text Messages requesting personal or account information. NEVER respond to a text request for personal information.
- Email communications may appear official, but often they are not. NEVER click a link or open attachments within an email that you are not expecting from the Credit Union. When in doubt, contact our Call Center at 800.676.5328 to confirm that we originated the communication. Do not reply or click links until the communication is validated.
- Be especially mindful of communications that request personal information or make offers via links that are not legitimate. Always validate and confirm numbers through a source other than those provide by a caller, email or letter.
- Letters may be generated that appear to be from ORNL Federal Credit Union. Remember, we never request your personal information. If you receive a letter requesting a reply or information update that you are not expecting, do not respond without contacting your Credit Union. Also, NEVER use phone numbers, email addresses or web links provided in any communication. Always validate these personally through another source.
- Report any suspicious requests via email, text or web site content asking for this information, immediately contact ORNL Federal Credit Union and report the incident by calling 865.688.9555, toll-free 800.676.5328, or by emailing us at email@example.com.
- Review your account(s) on a regular basis to confirm that all transactions are legitimate and were authorized by you or another account owner. You can monitor your accounts and transactions easily through online, mobile or telephone banking. Transactions through our self-serve channels are available in a timelier manner than monthly paper statements.
- Report any suspicious transactions immediately by contacting the number on the back of your card to report any fraudulent transactions.
- Ensure that ORNL Federal Credit Union has your most current contact information including mailing address, email address and telephone numbers. We make every effort to contact members that may need direct assistance and often email and telephone are the quickest and most effective formats to contact members. To update your information sign in to online or mobile banking or call 865.688.9555.
2015 Dogwood Arts House & Garden Show
Feb 6, 2015
2015 Dogwood Arts House & Garden Show
The 2015 House & Garden Show will be taking place February 13th – 15th at the Knoxville Convention Center in downtown Knoxville, Tennessee. Discounted tickets will once again be available at all ORNL Federal Credit Union branches! Discounted ticket prices are:
- Adult – $9
- Seniors [65+] – $7
- Youth [6-12yrs] – $4
- Under 5 years – Free.
Show Dates/ Hours:
Friday, February 13th | 10 am – 9 pm
Saturday, February 14th | 10 am – 6 pm
Sunday, February 15th | 11 am – 5 pm
For more information about the Show, visit dogwoodhouseandgarden.com or call Dogwood Arts at 865.637.4561. Stay up-to-date socially on facebook [Dogwood Arts] and twitter [@dogwoodarts].
67th Annual Meeting of the Membership Thursday, March 5, 2015
Feb 6, 2015
On Thursday, March 5, 2015 at 6:00 p.m., ORNL Federal Credit Union will hold its Annual Meeting of the Membership at the Double Tree Hotel in Oak Ridge, located at 215 S. Illinois Avenue. All members of ORNL FCU are invited to attend. Reports from the Board Chair and Treasurer will be shared along with introducing the members of the Board of Directors.
Now Accepting Applications for the B.A. Candler/ORNL FCU Scholarship
Jan 7, 2015
B.A. Candler Scholarship Opportunity
ORNL Federal Credit Union is now accepting applications for the B.A. Candler/ORNL FCU scholarship to the University of Tennessee, Knoxville, for the 2015-2016 school year. The scholarship was established in 1993 to honor Bob A. Candler who retired as president of the Credit Union after 31 years of service.
Each year, ORNL Federal Credit Union, through the University of Tennessee general scholarship fund, awards a $1,000 scholarship to a deserving student/member with excellence in education and social merit. The scholarship provides $1,000 toward the cost of tuition, books, and other school related expenses. Members of ORNL Federal Credit Union and members of their families who are enrolled or plan to enroll in the University of Tennessee at Knoxville and who are pursuing a 4-year degree are eligible to compete for this scholarship.
Applications can be found on the Credit Union’s Web site at www.ornlfcu.com under the Tools tab by clicking on the Applications link and scrolling down to the B. A. Candler/ORNL FCU Scholarship section at the bottom. Applications are also available at any of the Credit Union’s branch locations. Completed applications must be returned no later than March 1, 2015 to: ORNL Federal Credit Union (ATTN: Scholarship Committee Chair) at PO Box 365, Oak Ridge, TN 37831.
Financial Aid is a factor in selecting recipients. All applicants must complete a FAFSA Form for federal student aid coded for the University of Tennessee filed by February 1, 2015. The FAFSA can be found online at www.fafsa.ed.gov or can be picked up at your local high school guidance counselor’s office. Applicants are selected by the UT General Scholarship Committee and will be notified by the University of Tennessee Financial Aid Office by late May or early June.
In the Event of A Card Compromise
Oct 6, 2014
Below are some important points to consider in the event of a debit or credit card compromise. First and foremost your accounts with ORNL Federal Credit Unions (ORNL FCU) are monitored 24/7 by an experienced team of security professionals for any suspicious or potentially fraudulent activity.
At ORNL FCU, we employ the most advanced fraud detection and prevention technology to guard members’ credit and debit accounts against unauthorized access and use. Unless you are contacted directly by an ORNL Federal Credit Union employee or official notification you can continue to use your ORNL Federal Credit Union debit and credit cards. Visa’s Zero Liability policy ensures that you are not responsible for unauthorized purchases made on your ORNL Federal Credit Union debit and credit cards. Visa Zero Liability
Often in a breach, personal information may be stolen such as names, mailing addresses, phone numbers and email addresses. While this does not directly impact your debit or credit card, it is important to understand that this type of information is often used in telephone, email, mail and online scams. It is important to safeguard your personal information and NEVER provide it at the request of a call, letter, email link or screen alert. We will NEVER contact you and request your personal information, including account information.
Tips for safeguarding your information:
Other important reminders:
We always recommend that you take proactive measures to protect your account(s) including:
We remain committed to you and the security of your accounts and private information. Please contact us directly if we may assist you further.
ORNL FCU partners with Roane State Community College to develop Financial Services Degree Program
Sep 2, 2014
ORNL Federal Credit Union (FCU), in partnership with Roane State Community College, has announced the creation of a Financial Services Degree Program which will be offered at the college.
As a way to offer more advanced educational training relative to the financial industry, the Financial Services Degree Program was conceptualized by ORNL FCU’s leadership team in collaboration with Roane State Community College’s Department of Student Learning, and is a 60-hour (two year) curriculum that upon completion results in a participant achieving an Associate’s Degree in Financial Services.
Chris Johnson, Chief Executive Officer of ORNL FCU, believes the Financial Services Degree Program will positively impact the community as it is being offered to anyone that qualifies for enrollment in the degree program at Roane State Community College. “This program is ideal for people who want to further or continue their professional development within the financial services industry. We also hope that people will begin their career by enrolling in the program at Roane State. The opportunity to hire graduates knowledgeable about the financial services industry is very exciting for us,” explains Johnson.
“Roane State Community College appreciates partnerships like the one we have with ORNL FCU, as the collaboration results in our institution being able to provide curriculum that is of such a high value to our current students and prospective students,” said Chris Whaley, Roane State Community College President. “The Financial Services Degree Program supports the region by offering a degree program that will benefit students by strengthening their professional skills in a way that will have immediate return in their work environments or potential work environments,” said Whaley.
For more information on the Financial Services Degree Program at Roane State Community College, visit www.roanestate.edu.
Community Web page and Donation Process!
Jul 7, 2014
To fully demonstrate ORNL Federal Credit Union’s commitment to corporate citizenship, we recently launched our Charitable Donations & Community Outreach Program. The Program is designed to support community activities that align with our dream, promote rich and diverse interests, and allow for active involvement of ORNL Federal Credit Union employees.
Based around four Core Community Values, our Charitable Donations & Community Outreach Program is intended to support the communities where our members live, work, worship, and attend school. If your organization is interested in seeking monetary and/or in-kind support from ORNL Federal Credit Union or to learn more about the organizations we currently support, please visit our Community Web page.