- Scam artists are convincing and use pieces of information to convince consumers that they are calling for legitimate purposes. If you receive a call requesting personal information, hang up. You can initiate a call back to the Credit Union. NEVER use a number provided by a caller. Always use a number that you obtain from a business directory or ORNL FCU’s website.
- We will not send Text Messages requesting personal or account information. NEVER respond to a text request for personal information.
- Email communications may appear official, but often they are not. NEVER click a link or open attachments within an email that you are not expecting from the Credit Union. When in doubt, contact our Call Center at 800.676.5328 to confirm that we originated the communication. Do not reply or click links until the communication is validated.
- Be especially mindful of communications that request personal information or make offers via links that are not legitimate. Always validate and confirm numbers through a source other than those provide by a caller, email or letter.
- Letters may be generated that appear to be from ORNL Federal Credit Union. Remember, we never request your personal information. If you receive a letter requesting a reply or information update that you are not expecting, do not respond without contacting your Credit Union. Also, NEVER use phone numbers, email addresses or web links provided in any communication. Always validate these personally through another source.
- Report any suspicious requests via email, text or web site content asking for this information, immediately contact ORNL Federal Credit Union and report the incident by calling 865.688.9555, toll-free 800.676.5328, or by emailing us at firstname.lastname@example.org.
- Review your account(s) on a regular basis to confirm that all transactions are legitimate and were authorized by you or another account owner. You can monitor your accounts and transactions easily through online, mobile or telephone banking. Transactions through our self-serve channels are available in a timelier manner than monthly paper statements.
- Report any suspicious transactions immediately by contacting the number on the back of your card to report any fraudulent transactions.
- Ensure that ORNL Federal Credit Union has your most current contact information including mailing address, email address and telephone numbers. We make every effort to contact members that may need direct assistance and often email and telephone are the quickest and most effective formats to contact members. To update your information sign in to online or mobile banking or call 865.688.9555.
Apr 10, 2014
Your accounts are safe at ORNL Federal Credit Union. We do not use Open SSL, which is the vulnerability targeted by the Heartbleed Bug. System security is a priority at ORNL Federal Credit Union. We continuously monitor and maintain high level security for all systems. The concerns emerging from the Heartbleed Bug are not an issue for ORNL Federal Credit Union.
April is National Financial Literacy Month
Apr 1, 2014
April 1st is the official start of National Financial Literacy Month. Many consumers, some for the first time, are living in a down economy. The month-long initiative offers an opportunity for individuals to learn about finances and effective strategy to better their overall financial situation.
The effort started in 2003 when the United States Senate declared the month of April National Financial Literacy Month.
Financial Literacy Month is the perfect opportunity for individuals and families to change their financial situation by learning about important financial matters like creating and managing a budget, paying down debt while saving for emergencies and creating achievable financial goals. Parents have an opportunity to set good examples for their children and begin teaching them smart money habits early. Over 58 percent of students surveyed said they learned about personal finance and money management from their parents.
Here at ORNL Federal Credit Union, we care about your financial future. We are committed to bringing you the financial education you need to reach your financial goals and helping you develop a healthier relationship with your money. Stay tuned to our Financial Literacy page, follow us on Twitter, or like us on Facebook to learn more about the resources available to help you make the most of your money. Whether you’re a student, young adult, parent, senior citizen, or military service member, there are tools, articles, and programs available to assist you in your financial goals.
ORNL FCU & Dogwood Arts Festival
Mar 20, 2014
ORNL Federal Credit Union is proud to continue its presenting sponsorship of Dogwood Arts, a 501(c)3 organization whose mission is to promote and celebrate our region’s arts, culture, and natural beauty. Invite your family and friends to join you in this fresh and memorable blooming celebration. There’s something for everyone and you won’t want to miss it!
Calendar of events for April
Most of the Festival’s wide range of arts events, performances, and exhibitions are offered to the public free of charge. For more information, including a complete Festival Calendar of Events and ticket information, visit dogwoodarts.com or call 865.637.4561.
A Very Special Arts Festival
April 2 - A celebration of visual and performing arts by children with mental and physical challenges. West High School – 3300 Sutherland Avenue
SYNERGY: Student Art & East Tennessee Art Educator Exhibitions
April 3–25 - Featuring the creative works by East Tennessee’s most gifted art students from area elementary, middle, and high schools in an exhibition alongside an exhibit by East Tennessee’s finest K-12 art teachers and current art interns/student-teachers from public and private school and academies. Awards and scholarships are presented to encourage further development of these art students’ artistic aptitude. Clayton Center for the Arts – 502 E. Lamar Alexander Pkwy, Maryville, 37804.
April 4–19 - A visual arts exhibition featuring cutting-edge sculptures of all styles and genres and materials from artists all over the nation. This year’s exhibit will be selected by esteemed professor, Laticia Bajuyo. U.T. Downtown Gallery – 106 South Gay Street
Regional Fine Art Exhibition
April 4–25 - A dynamic survey of diverse art from emergent and professional artists from a seven state region. Fine art encompassing all styles and genres from both emerging and established artists will be selected by renowned juror, Julie Levin Caro, for exhibition. Emporium Center for the Arts – 100 South Gay Street
Art in Public Places Knoxville
April 4, 2014–March 20, 2015 - A world-class exhibition of large-scale outdoor sculptures which enliven downtown Knoxville and the McGhee Tyson Airport. We are honored to have renowned sculptor, art promoter and artist activist, Kenneth M. Thompson, as the Juror for the 2014-2015 exhibition!
Rhythm N’ Blooms
April 4–6 - Set amidst the artistic cityscape of Jackson Avenue, this three-day American Roots music festival celebrates the crossroads of Knoxville’s varied musical history by spotlighting performances from indie to bluegrass to jazz to rock—and everything in between. Pass required.
April 5 - Sidewalks throughout Market Square and Krutch Park become the canvas for more than one hundred professional and student artists of all ages and experience.
Dogwood Trails, Open Gardens, and Camera Sites
April 9–27 - At the heart of the Dogwood Arts Festival are the region’s spectacular dogwood trees. Explore more than 60 miles of trails, open gardens, camera sites, and historic homes as you enjoy a walk, bike, or drive. The scenery is available for touring and photography, compliments of the trail residents. Sequoyah Hills is the 2014 Featured Trail as the Dogwood Trails celebrate their 60th anniversary.
April 9–27 - Emphasizing the natural beauty of spring with breathtaking flora along historical architecture and inviting people to take a leisurely stroll through the neighborhood, Dogwood Arts is adding new and revamped walking trails to the 2014 Festival for a total of 14 trails. Focusing on the idea of stepping out into our community, the trails are at least one-mile in length and folks are encouraged to walk, run, or bike these additional trails.
Dogwood Art DeTour
April 12–13 - When it comes to art, the creative process can be just as interesting as the finished product. Dogwood Art DeTour provides an intimate look into local artists’ working studios. Visitors are invited to watch as the artists produce some of East Tennessee’s spectacular works of art.
Market Square Art Fair
April 25–27 - With high-quality arts and crafts booths, arts in action, performing arts, culinary arts demonstrations and tastings, and a children’s creation station, downtown Knoxville is transformed into a lively street fair.
Bikes & Blooms
April 26–27 - Enjoy East Tennessee’s blooms the lean, green way—on a bicycle by way of an organized ride that’s fun for the whole family. Produced in partnership with Outdoor KnoxFest.
Update Newsletter Now Available
Mar 20, 2014
2014 - 2nd Quarter Newsletter
Free Document Shred Day Schedule
Feb 3, 2014
ORNL Federal Credit Union is once again teaming up with Cintas Document Management Company for Document Shred Days. Credit Union members, as well as the public, are invited to bring any unwanted documents, especially those containing personal information, to one of the Document Shred Day locations and have it safely and securely destroyed at no charge.
Cintas will be on-site at these branch locations:
Saturday, February 8th, 9am–12pm
Karns Branch (7228 Oak Ridge Highway)
Lenoir City Branch (1900 Highway 321)
Saturday, May 10th, 9am–12pm
Millertown Pike (5409 Millertown Pike)
Oak Ridge Branch (221 S. Rutgers Avenue)
Saturday, August 9th, 9am–12pm
Kingston Branch (1204 N. Kentucky Street)
West Knoxville Branch (8721 Kingston Pike)
Saturday, November 8th, 9am–12pm
Bearden Branch (5505 Kingston Pike)
North Knoxville Branch (808 Victor Drive)
In the Event of A Card Compromise
Jan 26, 2014
Below are some important points to consider in the event of a debit or credit card compromise. First and foremost your accounts with ORNL Federal Credit Unions (ORNL FCU) are monitored 24/7 by an experienced team of security professionals for any suspicious or potentially fraudulent activity.
At ORNL FCU, we employ the most advanced fraud detection and prevention technology to guard members’ credit and debit accounts against unauthorized access and use. Unless you are contacted directly by an ORNL Federal Credit Union employee or official notification you can continue to use your ORNL Federal Credit Union debit and credit cards. Visa’s Zero Liability policy ensures that you are not responsible for unauthorized purchases made on your ORNL Federal Credit Union debit and credit cards. Visa Zero Liability
Often in a breach, as was the case of the Target breach in December 2013, personal information may be stolen such as names, mailing addresses, phone numbers and email addresses. While this does not directly impact your debit or credit card, it is important to understand that this type of information is often used in telephone, email, mail and online scams. It is important to safeguard your personal information and NEVER provide it at the request of a call, letter, email link or screen alert. We will NEVER contact you and request your personal information, including account information.
Tips for safeguarding your information:
Other important reminders:
We always recommend that you take proactive measures to protect your account(s) including:
We remain committed to you and the security of your accounts and private information. Please contact us directly if we may assist you further.