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Please remember we will never ask you for personal information, verification codes, PIN numbers or Online Banking information through email, by phone, or by text. If you receive something suspicious, please call us at 800.676.5328 or dial the number listed on the back of your debit card. Click for details.

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Overview

To make any type of payment, pay online, visit a nearby branch, or Interactive Teller Machine (ITM). Additional options are described below.

Pay Online

For speed and convenience, make one-time or recurring payments online, 24/7. 

Pay Online

 

 

Visit a branch or ITM

ITMs offer live tellers and extended hours:
Monday-Friday
8:00 AM-7:00 PM
Saturday
8:30 AM-1:00 PM

Branch hours vary.

Find locations and branch hours

 

loan

PAY FROM ANOTHER FINANCIAL INSTITUTION

Pay your vehicle loan, personal loan, line of credit, or HELOC using your account or debit card from another financial institution with no service charge.

Online Payments

Make one-time or recurring payments online. Choose Express Pay for one-time payments. Choose Register to save payment information, view payment history, and set up and manage automated payments. Have the last seven digits of your account number handy. Need help? Call 800.676.5328.

Pay Online

 

 

Automated Phone Payments

Pay by debit card or check over the phone using our automated system. Dial 800.676.5328 and select option 6. If you call from the phone number associated with your account, the system will identify your eligible loans for payment. 

Call Center Agent

Call Center agents can assist with payments using your debit card or account information from another institution. Please note, beginning October 1, 2020, there will be a $15 charge for this service.

Agents are happy to assist with payments from your ORNL FCU account at no charge.

Mail

ORNL FCU
P.O. Box 365
Oak Ridge, TN 37831

For proper posting, reference the loan number on the check. If you need help finding your loan number please call 800.676.5328 or stop by a local branch. 

Credit Card

online banking

To check balances, view statements, and make payments, log in to Online Banking. Pay your card from another financial institution by selecting Information then Payments. Payments made before 6:00 PM Eastern time will be applied the same day. 

LOG IN OR ENROLL

credit-card-payment-information

mail

Mailing Address

VISA
P.O. Box 71050
Charlotte, NC 28272-1050


Overnight Address

Payment Processing Department
PSCU
560 Carillon Parkway
St. Petersburg, FL 33716

Mortgage

ONLINE SERVICE CENTER

We partner with RoundPoint Mortgage Servicing Corporation to service your mortgage including payments, statements, escrow, and tax documents. Make one-time or recurring payments online. 
Mortgage Service Center




For help with payments, requesting a payoff, or other questions about your mortgage, call 800.224.5869.

MAIL

Please write your loan number on your check or money order and send to the Payment Processing Center listed below:

Payment Processing Center                                             
ORNL Federal Credit Union
c/o RoundPoint Mortgage Servicing Corporation
P.O. Box 674150
Dallas, TX 75267-4150

 

Overnight/Express Payments
ORNL Federal Credit Union
c/o RoundPoint Mortgage Servicing Corporation
Attn: Lockbox 674150
4400 Amon Carter, Suite 110
Fort Worth, TX 76155