Balance InfoLine


Balance provides immediate access to a financial counselor by phone Monday through Thursday, 5am to 8pm (PST), Friday, 5am to 5pm, and Saturday, 8am to 5 pm.

Our Infoline counselors can answer a wide variety of financial and credit related questions and send you supplementary materials on your areas of interest.

Calls to our counselors can last anywhere from 5 to 30 minutes, depending on your question and the amount of information you are looking for.

Call us at 888-456-2227 and describe your concern to one of our counselors today, or email us at

Please do not email any sensitive information including your account numbers or social security number.


Common types of questions we answer every day

  • I'm having trouble paying my bills and I can't get a consolidation loan. What can I do?
  • How can I design a realistic budget to achieve my financial goals?
  • I just got notice that my wages will be garnished. What can I do?
  • What are my options for getting out of debt?
  • How can I get a copy of my credit report?
  • How can I remove inaccurate information from my credit report?
  • I want to buy a home in the next few years. How can I prepare for that?
  • I am getting a divorce. Who is responsible for bills and how will this affect my credit?