We're happy to help you through our chat feature. All you need is your account number. It's secure, convenient, and just as easy as texting a friend.

Chat

Monday-Friday: 8:00 AM-6:00 PM
Saturday: 8:30 AM-1:00 PM

Call Center

24 Hours a Day / 7 Days a Week*

Toll Free 800.676.5328
Local 865.688.9555

*Closed Thanksgiving and Christmas. Open
9:00 AM–5:00 PM on other federal holidays.

Debit Card

Activate* / Change PIN  866.985.2273
Report Lost / Stolen  888.918.7754  
*Activation call must be made from phone number on file.

Credit Card

Account Information 800.654.7728
Activate**  800.527.7728
Change PIN  888.886.0083
Report Lost / Stolen  800.449.7728
**Activation call must be made from phone number on file.

Bill Pay

Transaction Inquiry  877.739.1385

Branches

Toll Free 800.676.5328
Local 865.688.9555

LaFollette 423.562.8948
Madisonville 423.442.6061
Morristown 423.581.9800 Locations

Telephone Banking

For balances, transfers, history, and more 24/7/365.

Toll Free 800.261.0290
Local: 865.687.3922
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