Lobbies to close temporarily
Beginning Monday, July 20
It has been a full four months since the pandemic began in mid-March, and we remain committed to protecting the health and safety of our members and employees. Earlier this week, the CDC declared the Knoxville market a 'hotspot' for the coronavirus. With the exponential increase in the number of cases, we are changing which services are available in branch lobbies. Lobby access will not be granted for routine transactions that can be performed at an ITM/ATM, drive-thru lanes, or through Online and Mobile Banking.
Beginning Monday, July 20, please use digital services, drive-thrus, or ATMs/ITMs for:
- Cash and check deposits
- Check cashing
- Balance inquiries
- Loan payments
Lobbies will be available for essential, non-transactional services such as loan closings, access to safe deposit boxes, etc. Make an appointment by calling branches directly. Members are required to wear a mask while inside the branch.
If you do not have a mask, one will be provided to you at no charge. Find your nearest branch location and the direct phone number by clicking the button below.