Make your payment from another financial institution.
In the following select box,Selecting Loan will redirect you to a Login Portal. Selecting mortgage will redirect you to https://www.ornlfcuservicing.com in the current window. Selecting Credit Card will provide instructions on paying a
credit card bill.
Pay your credit card by first logging into Online Banking. Pay from another financial institution by selecting Information then Payments.
To pay a loan with one of your ORNL FCU accounts, simply log in to Online Banking.
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Mobile & Online Banking FREQUENTLY ASKED QUESTIONS
Bill Pay is a convenient, no-fee service for paying bills. Members with a Spending account are eligible. To enroll, select Bill Pay from the Main Menu in Online Banking. The system will guide you through setup.
With a check payment, a physical check is mailed to the payee and funds
are withdrawn from the account when the check is processed. With an
electronic payment, an ACH (automated clearing house) transaction takes
funds out of the account one business day prior to the deliver by date.
Process date is the date the funds will come out of the account. Deliver by date is the date the payment should be delivered to the payee.
For an electronic payment, funds are withdrawn one business day prior to the deliver by date. For a check payment, funds are withdrawn when the payee processes the check.
At ornlfcu.com, select forgot username or password. The system will guide you through the process.
Please reach out to our call center at 800.676.5328 or stop by a local branch to have your security questions reset.
On the Transactions screen, you'll see Holds and Pending Deposits in the menu. If you have a hold or pending deposit, the option will be highlighted.
From the main menu, select Settings. Choose Profile Settings to update phone, email, and physical address.
For your initial check order, please visit your local branch or call
800.676.5328. To easily reorder check, log into Online Banking and
choose Reorder Checks from the main menu.
Find the transaction in your account history. Expand the transaction
using the blue arrow, then click the check icon to view the front and
back of your check.
Yes! From the Account Transactions screen, click on the blue arrow icon to download.
Click on Statement near the top of the Accounts screen. Then click Printer Friendly.
Payments initiated before 6:00 PM EST will be applied to your credit
card account the same business day. Payments initiated after 6:00 PM EST
will be applied to your card the following business day. It can take up
to two business days to see the payment in account history.
Yes! Choose Stop Payment from either the Main Menu or Account Menu.
First, select the account. Then select Balance & Interest Detail near the top of the page.
For added security, a device registration code will be sent to your
email address the first time you use the app. You can verify your email
address in Online Banking under Settings. If you need help, visit your local branch or call 800.676.5328.
The minimum version for Android is 4.4 and iOS is 9.
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