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Please remember we will never ask you for personal information, verification codes, PIN numbers or Online Banking information through email, by phone, or by text. If you receive something suspicious, please call us at 800.676.5328 or dial the number listed on the back of your debit card. Click for details.

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how we protect you

At ORNL FCU, the privacy and security of your accounts and personal data will always be a top priority. We promise to always do our part to keep your information safe and secure. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever you contact us. To learn more tips from the FTC about what you can do to prevent ID theft, click here.

Recovery

The Federal Trade Commission (FTC) offers a step-by-step guide for recovery from identity theft found here.

If you find yourself a victim of ID theft, be sure to contact the credit union and we'll help you take security precautions such as adding a code word to protect your account.

prevention

There are many steps you can take to minimize the risk of being an identity theft victim. For example:

  • Closely guard your social security number.
  • Shred card receipts, copies of credit applications and other sensitive documents.
  • Review your bills and credit reports regularly and look for signs that indicate your identity may have been stolen.

For the most recent information on how to protect yourself from Identity Theft, please see the FTC’s Identity Theft page.

The FTC has been the chief federal agency on privacy policy and enforcement since the 1970s. Since then, rapid changes in technology have raised new privacy challenges, but the FTC’s overall approach has been consistent: The agency uses law enforcement, policy initiatives, and consumer and business education to protect consumers’ personal information and ensure that they have the confidence to take advantage of the many benefits of the ever-changing marketplace. This information can be found by clicking here.