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Please remember we will never ask you for personal information, verification codes, PIN numbers or Online Banking information through email, by phone, or by text. If you receive something suspicious, please call us at 800.676.5328 or dial the number listed on the back of your debit card. Click for details.

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scams

Am I being scammed?

If you have been asked to send money or prepaid cards to someone you don’t know, go to the Federal Trade Commission's (FTC) scam alert website to help you determine if the request is a scam. You can browse scams by topic, sign up for alerts, and get more information on the latest scams.

To Learn more about Internet scams, check out the FBI’s Internet Crime web site.

Recovery

If you believe that you have been a victim of a scam:

First, call ORNL FCU at 865.688.9555 or toll free at 800.676.5328.

Then, report the scam on the FTC Complaint Assistant website.

Contact the credit bureaus to place a fraud alert on your credit report.

 Order your free annual credit report.

Use only this contact information to request your free annual credit report, as it has been set up by the three agencies for this purpose. There are other companies that claim to offer free credit reports, but they charge a fee for the mandatory enrollment into their program.